Contact

Support

Help for DDAS customers

For technical questions and problems of customers with a license or an active trial. An engineer answers.

Open a ticket

You immediately receive a ticket number and a personal link where you can read our answers and reply. Please keep the link to yourself.

Please have ready

  • Your customer or order number, shown on your license confirmation, quotation and in our e‑mails, e.g. K1234
  • Product and version, e.g. Machine Insight Suite 3.5.2.0
  • CODESYS version, the runtime on the controller and the controller itself
  • What you did, what you expected and what happened

Please do not send project files or credentials. If we need files, we send you a link for secure upload.

Open a ticket

Help yourself first

Manuals, downloads and advisories

Documentation HubManuals for every library, the application template and the user guide.Open the manuals →
Your downloadsOEM editions: your personal download link is in your license confirmation. The page also shows when security support ends. SL edition: through the CODESYS® Store.
Security advisoriesPublished vulnerabilities in DDAS products and their fixes, also machine‑readable (CSAF).security.ddas.digital →
Application templateRuns every function block in demo mode: the quickest way to check a behaviour.Template manual →

What your edition includes

Support by edition

CODESYS® StoreSLHelpdesk, 3 months from purchase.
OEM editionStandardHelpdesk for general questions, 3 months.
OEM editionProfessionalPriority support and integration assistance while maintenance runs.
OEM editionEnterpriseDirect engineering contact, also for questions about the source code, while maintenance runs.

Security updates for every edition: five years from the release of your feature level, with or without maintenance. Need more help? Support hours and project days can be booked at any time.

Questions and answers

Before you open a ticket

Where do I find my download link?

OEM editions: in your license confirmation. The link is personal; please do not forward it. If it has expired, open a ticket and we send you a new one. The SL edition is downloaded through the CODESYS® Store.

How do I activate my license?

OEM editions: with the SiteCode and the activation key from your license confirmation, as described in the License Manager manual. The SL edition uses CODESYS licensing.

Do I get security updates without maintenance?

Yes. DDAS provides free security updates for five years from the release of your feature level, in the newest version compatible with your environment.